Celestial Aesthetics Policies
Updated as of 8.20.2024
Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment.
Cancellations
As a courtesy to our providers, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged a fee of $50 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, the $50 late cancellation fee will still apply.
There are no exceptions to these policies.
Pricing & Prepayments
Specials/Promotions on services may vary. If you see a price that you like, you can prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s). To prepay call our business line, 267-547-1433, or purchase it through our website located under the “Promotions”.
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds
If you would like to return your purchased skincare product, return the item in its original packaging unopened within 30 days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email celestialaesthetics.pa@gmail.com and include your receipt.
Prepayments are refundable within ten days of purchase. Services received can not be refunded.
Consultations
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. In this case, a $50 late/cancellation fee will apply. See our Cancellations section for more details.
There is a limit of 2 free consultations per person per 365 days.
Referrals for Beauty Bank Members
If you are a Beauty Bank Member and you refer a friend or family member to Celestial Aesthetics, and they join our Beauty Bank Membership as well, you will receive a $100 credit in your “Wallet”. All referral credits will be issued to you once the client is treated.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children who visit Celestial Aesthetics during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. An adult must accompany children under the age of 18 receiving services.
Please understand that our concern is for the safety of your child. We hope you will aid us in keeping Celestial Aesthetics in a safe environment. Don’t hesitate to get in touch with us if you have concerns or questions about this policy at 267-547-1433.
Pet Policy
For the health and safety of our clients, Celestial Aesthetics has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Celestial Aesthetics. Only working service dogs are permitted.
This No-Pets policy applies to:
Pets
Emotional Support Animals
Comfort Animals
Therapy Animals
Celestial Aesthetics complies with the Americans with Disabilities Act (ADA), allowing access for all individuals to public places; therefore, we allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals must be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.
Should you arrive at an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our clients.
Film & Photo Policy
Clients, or a friend of a client, are prohibited from filming, recording, or taking photos of an injector, master injector, or any associate in a treatment room or anywhere on Celestial Aesthetics property. If you would like to film, please seek written approval from the management of Celestial Aesthetics at celestialaesthetics.pa@gmail.com.
HOURS
Sunday Closed
Monday Closed
Tuesday 10 AM -4 PM
Wednesday 10 AM -4 PM
Thursday 10 AM-4 PM
Friday 10 AM-4 PM
Saturday 10 AM-3 PM
2213 Galloway Rd, Bensalem, PA 19020
(267) 547-1433
FOLLOW US
Instagram